Knowledge Base

Platform Overview

BlueDAG is a cloud-based ADA compliance platform organized into two core product suites: the Government Suite, designed for public agencies managing Title II obligations, and the Inspection Suite, designed for ADA inspectors, architects, and accessibility consultants. Both suites share a common data layer, which means inspection findings flow directly into agency dashboards when both parties are on the platform.

The platform is accessed entirely through a web browser with no software installation required. Mobile apps for field data collection are available for both iOS and Android. Your subscription tier determines which modules are available to your organization; contact your Client Success Manager if you need access to a feature not currently visible in your account.

Account Setup

When your BlueDAG subscription is activated, your designated account administrator receives an invitation email containing a temporary password and a link to the secure login portal at portal.bluedag.com. The administrator should log in, set a permanent password, and then use the User Management module to invite additional staff. Each user is assigned a role that controls their access level within the platform.

If you do not receive your invitation shortly after your contract start date, check your spam folder first, then contact helpdesk@bluedag.com. Your Client Success Manager will also reach out during the early onboarding window to schedule your onboarding session.

Your First 30 Days

The first 30 days of your BlueDAG subscription are the most critical. Your Client Success Manager will work with you to develop an implementation roadmap specific to your organization's size, existing compliance infrastructure, and priority locations. Government Suite clients should plan to complete their Programs, Services and Activities Catalog during this period, as it is the foundation for both the self-evaluation and the Living Transition Plan. Inspection Suite clients should focus on configuring the Master Finding Library to match their jurisdiction's requirements and completing at least one end-to-end evaluation to validate their report template.

Dashboard Navigation

The ADA Title II Dashboard is the primary interface for Government Suite users. It presents a map-based view of all facilities within the jurisdiction, with color-coded status indicators showing compliance progress at each location. Click any facility marker to access its barrier list, project history, and remediation timeline. The left navigation panel provides access to all platform modules; the top toolbar contains quick links to reports, notifications, and your user profile.

Administrators have access to an organization-level view that aggregates data across all facilities. Individual staff members see only the locations assigned to their user profile. Role assignments are managed by the account administrator through the User Management module.

Living Transition Plan

The Living Transition Plan is the centerpiece of the Government Suite and the primary deliverable for Title II compliance. Unlike a static audit document, it updates continuously as new barriers are identified and existing ones are remediated. To view your current transition plan, navigate to the Compliance section of the left panel and select Transition Plan. The plan displays all open barriers organized by priority tier, estimated remediation cost, and responsible department.

When a barrier is marked as remediated, either by field staff using the Apprentice App or by an administrator in the dashboard, the transition plan updates automatically and timestamps the change. This creates an auditable history of remediation activity that can be exported for public reporting or legal review.

Grievances Plus

Grievances Plus is the platform's structured complaint management system. Public-facing grievance forms can be embedded on your agency's website or accessed directly through a BlueDAG-hosted intake page. When a grievance is submitted, the system routes it to the designated ADA coordinator and generates a tracking record with a case number. Response deadlines can be configured and tracked within the system, but agencies remain responsible for confirming their own regulatory obligations and response requirements.

Grievance records are retained within the platform according to the organization's subscription, configuration, and retention practices, and they are exportable as evidence of the agency's complaint resolution process. ADA coordinators receive email notifications when new grievances are filed and when response deadlines are approaching. Supervisors can access a grievance dashboard showing open cases, average response times, and resolution rates.

Apprentice App

The Apprentice App is a simplified mobile application designed for non-expert staff who conduct routine facility walkthroughs. It is available for iOS and Android and requires only a BlueDAG user account with Apprentice access enabled. Staff use the app to photograph potential barriers, answer a structured set of questions about the condition observed, and submit the report. Submissions appear in the Title II Dashboard within minutes, where an administrator or qualified reviewer can classify the finding and add it to the transition plan.

The Apprentice App does not require cellular connectivity to capture data. Submissions are queued locally and uploaded automatically when a connection is available. This makes it suitable for use in remote facilities or areas with poor cellular coverage.

Authentication

The BlueDAG API uses a two-credential system to generate Bearer tokens for session authentication. Your organization is provisioned a Client Key, a 32-character identifier, and a Secret, which is a 100-character password. To obtain a Bearer token, send a request to the authentication endpoint using HTTP Basic Auth, with the Client Key as the username and the Secret as the password. On a successful authentication, the API returns a Bearer token.

Pass this token in the Authorization header of all subsequent API requests. Tokens are scoped to your organization and expire according to the session timeout configured for your account. If a request returns a 401 response, re-authenticate to obtain a fresh token. Credentials are provisioned and rotated by the BlueDAG support team; contact helpdesk@bluedag.com to request credentials or initiate a rotation.

Authorization: Bearer {your_bearer_token}

/v1/evaluation Endpoints

The /v1/evaluation resource provides full CRUD access to ADA evaluations within your organization. Evaluations are the top-level objects that group barrier findings, photographs, and inspection metadata for a specific facility or assessment event. The following endpoints are available.

GET /v1/evaluation/list

Returns a paginated list of evaluation names and IDs for your organization. Supports cursor-based pagination via the cursor and limit parameters.

GET /v1/evaluation/{id}

Returns the full detail record for a specific evaluation, including all metadata, status, and summary statistics. Barrier findings are retrieved separately via the /v1/finding resource.

GET /v1/evaluation/describe

Returns the complete field schema for the Evaluation object, including field names, data types, and validation rules. Useful for building integrations that create or update evaluations programmatically.

POST /v1/evaluation

Creates a new evaluation. Requires a JSON request body conforming to the Evaluation schema. Returns the newly created evaluation object including its assigned ID.

PATCH /v1/evaluation/{id}

Updates specific fields of an existing evaluation. Only fields included in the request body are modified; all other fields retain their current values.

DELETE /v1/evaluation/{id}

Permanently deletes an evaluation and all associated findings and photographs. This action cannot be undone. Requires administrator-level API credentials.

GET /v1/evaluation/{id}/photo

Returns a list of photographs associated with the evaluation. Individual photos can be retrieved, uploaded, and deleted via sub-endpoints under this path.

/v1/finding

The /v1/finding resource provides access to individual barrier findings linked to evaluations. Each finding record includes the barrier type (referenced from the Master Finding Library), severity rating, ADAAG citation, remediation recommendation, and current status. Findings can be filtered by severity level, remediation status, and geographic location to support custom reporting and integration workflows.

/v1/masterfinding

The /v1/masterfinding resource provides read-only access to the BlueDAG Master Finding Library, the curated, ADAAG-aligned collection of standardized barrier types, severity classifications, and remediation guidance maintained by BlueDAG's compliance team. Integrations that create findings programmatically should reference Master Finding codes to ensure consistency with platform-generated reports.

/v1/user

The /v1/user resource allows retrieval and update of user profile records within your organization. Administrators can list all users, retrieve individual profiles, update profile fields, and manage role assignments. This endpoint is useful for organizations that manage user provisioning through their own identity or HR systems and need to keep BlueDAG user records synchronized.

Pagination

All list endpoints in the BlueDAG API use cursor-based pagination. When a list response contains more records than the requested page size, the response body includes a next_cursor field. To retrieve the next page, include that value as the cursor parameter in your next request. When next_cursor is absent or null, you have reached the last page. The limit parameter controls the number of records returned per page; the default is 25 and the maximum is 100.

Fast Finder

Fast Finder is the mobile inspection tool built into the Inspection Suite. It is designed for use in the field by ADA inspectors and trained staff who need to log barrier findings, capture photographs, and apply ADAAG standards quickly and accurately. Open Fast Finder from the mobile app's main menu, select the evaluation you are working on, and begin adding findings. Each finding is created by selecting a barrier type from the Master Finding Library, photographing the condition, entering any relevant measurements, and confirming the ADAAG citation.

Fast Finder syncs findings to the platform in real time when a cellular or Wi-Fi connection is available. In areas without connectivity, findings are stored locally and synced automatically when the connection is restored. There is no practical limit to the number of findings that can be queued locally.

Report Builder

Report Builder generates professional ADA evaluation reports from completed inspection data. To create a report, navigate to the evaluation in the platform dashboard and select Generate Report from the actions menu. Choose a report template, standard templates include summary reports, full barrier inventories, and executive briefings, and configure any available options such as logo, cover page text, and section ordering. The report is generated as a PDF and stored in the evaluation record for download and distribution.

Reports include all barrier photographs at full resolution, ADAAG citations formatted per standard citation conventions, severity ratings, and recommended remediation actions. Custom report templates can be configured by contacting your Client Success Manager.

Programs, Services and Activities Catalog

The PSA Catalog is the starting point for a structured Title II self-evaluation. Begin by navigating to the Programs, Services and Activities section of the Government Suite. Add each program, service, or activity your agency offers to the public, regardless of where or how it is delivered. In-person services, online services, phone-based services, and events all belong in the catalog. For each entry, indicate the delivery method, the facilities involved, and any known accessibility limitations.

Once the catalog is populated, you can initiate an accessibility evaluation for each program or service directly from the catalog view. The evaluation records link back to the catalog entry, creating the documented self-evaluation that Title II requires. Your Client Success Manager can provide a catalog template to accelerate the initial population process.

Virtual Pre-Inspection

Virtual Pre-Inspection is an AI-assisted tool that helps agency teams document existing facility conditions remotely before a ADA inspector arrives on site. Access it from the evaluation record by selecting Start Pre-Inspection. Staff are guided through a structured photo submission process: they photograph facility entrances, accessible routes, restrooms, parking, and other standard inspection points according to an on-screen checklist. The submitted photographs are analyzed and flagged for conditions that may represent ADA barriers.

The pre-inspection report is available to the inspector before the site visit, allowing them to prioritize time on areas of likely non-compliance and spend less time on elements already documented. In BlueDAG's experience, clients who complete a Virtual Pre-Inspection before a field inspection often reduce on-site inspection time materially.

Public Right-of-Way (PROW) Evaluation

Public right-of-way evaluation covers sidewalks, curb ramps, crosswalks, accessible pedestrian signals, on-street parking, and street furniture. PROW compliance is often the most complex and costly aspect of a municipal ADA program. BlueDAG supports PROW evaluation through both Virtual Pre-Inspection, which allows teams to assess routes remotely using satellite and street-view imagery, and on-site field evaluation using the BlueDAG Compliance inspection methodology.

BlueDAG inspection teams apply PROWAG, the Public Rights-of-Way Accessibility Guidelines, to evaluate all elements of the pedestrian network. Findings are logged directly into the platform, where they appear in the Living Transition Plan and can be prioritized by severity, traffic volume, and proximity to key destinations.

Web Application

The BlueDAG web application is a browser-based platform that requires no software installation. It is supported on current-generation desktop and laptop computers running any of the following browsers: Google Chrome version 120 or later, Mozilla Firefox version 120 or later, Apple Safari version 17 or later, or Microsoft Edge version 120 or later. A minimum screen resolution of 1280 by 720 pixels is required for the full dashboard experience; some multi-panel views may be constrained on smaller displays.

An internet connection is required to use the web application. There is no offline mode for the browser-based platform. If your organization requires offline access to evaluation data, the mobile apps provide limited offline capability as described below.

Mobile Apps

BlueDAG mobile apps for field data collection are available for iOS 17 or later and Android 14 or later. The apps require access to the device GPS for location tagging of barrier findings, the device camera for photograph capture, and a minimum of 2 GB of available storage for offline data queuing and cached evaluation records. Devices with less than 2 GB of free storage may experience degraded performance or be unable to queue large numbers of offline findings.

Limited offline capability is available in both apps. Findings and photographs captured without a network connection are stored locally and synchronized to the platform automatically when connectivity is restored. Certain features, including the Master Finding Library browse view and organization-level reporting, require an active connection and are not available in offline mode.

Login Issues

If you are unable to log in to the BlueDAG platform, first confirm that you are using the correct login portal at portal.bluedag.com and that Caps Lock is not active. If you have forgotten your password, use the Forgot Password link on the login page to receive a reset email. Password reset emails are sent from noreply@bluedag.com. If you do not see it within five minutes, check your spam or junk folder.

If your account has been locked due to multiple failed login attempts, your account administrator can unlock it through the User Management module. If you are the administrator and your own account is locked, contact helpdesk@bluedag.com for manual unlock.

Data Sync

If findings captured in the mobile app are not appearing in the platform dashboard, confirm that the app has an active internet connection and that background app refresh is enabled for BlueDAG in your device settings. The app displays a sync indicator in the upper right corner; a spinning icon means sync is in progress, while an alert icon means sync has failed. Tapping the alert icon shows the error detail and offers a manual retry option.

If sync continues to fail after multiple retries and confirmed connectivity, log out of the app and log back in. This forces a fresh authentication token and typically resolves persistent sync errors. If the problem persists, email helpdesk@bluedag.com and include your device model, operating system version, and the error message shown in the app.

Mobile App Issues

Most mobile app issues are resolved by ensuring the app is updated to the current version. Open your device's app store and check for pending updates to BlueDAG. After updating, force-close the app and reopen it. If the issue persists after updating, try clearing the app cache through your device settings. On iOS, this requires deleting and reinstalling the app; your locally queued data will be preserved in your account as long as it has synced. On Android, clear the cache through Settings, Apps, BlueDAG, Storage.

For issues with GPS accuracy affecting the location of logged findings, ensure that location services are set to Precise Location for the BlueDAG app in your device settings. Working indoors or in areas with poor satellite visibility will reduce GPS accuracy; findings logged in these conditions may require manual location correction in the platform dashboard after the fact.